Frequently Asked Questions

Sharing love through giving

Which countries are supported?

Currently organizations from 23 countries can benefit from our full range of services. These countries include United States, Canada, United Kingdom, Australia, Ireland, France, Netherlands, Belgium, Germany, Spain, Luxembourg, Finland, Austria, Italy, Portugal, Denmark, Sweden, Norway, Switzerland, Japan, New Zealand, Hong Kong, Singapore.

Who is Stripe?

Stripe is a global payment gateway. Stripe provides the technical, fraud prevention, and banking infrastructure required to operate on-line payment systems. Currently we use Stripe for our secure payment processing in all our supported countries.

Do you support designated giving?

Yes. We have as many designations as possible (tithe, offering, thanksgiving, harvest, building fund and more). If you do not find your fund designation you may choose other and send a memo to state your donation purpose.

How can I get a refund of my donation?

Your organizations can issue a refunds from their Stripe dashboard. You may also send a message to support@givingapp.org and we will issue the refund. Donors will see the refund as a credit on their card or bank account statement approximately 5 to 10 business days after refund is issued. You may refund all or part of a donation. No fees are charged for refunds, but the fees from the original donation are not returned.

How do I track donations?

Organizations can track member donations live with our free GivingOrg app or on our website. Approved donations are posted instantly. You can also track member donation history on GivingOrg or on our website. You can track your total donations and print reports from your Stripe dashboard. Both donors and organizations will always receive email receipt/notification for every donation made.

How long do I have to complete my Stripe account set up?

We encourage you to complete your account set up with Stripe as soon as possible. If you do not complete your Stripe account set up within one week of receiving your first donation, all subsequent donations will be blocked. If you do not complete your Stripe account set up within three weeks of receiving your first donation, all donations received will be returned to the donors.

How often are funds deposited into my bank account?

Your first funds deposit may take up to 7-10 business days after your first donation, however subsequently funds will be deposited in your bank account on a daily basis.

How do I log into my Stripe account or dashboard?

To log into your Stripe account to complete your account activation, review your donations, or issue refunds, go to https://dashboard.stripe.com/login

How do I complete my Giving mobile app account set up?

First you will receive an email to create a new Stripe account for your email address. Then you will receive a second email to connect your new Stripe account to Giving mobile app by signing in and either activating your Stripe account or Skipping the activation form. Once these two steps are completed your account registration with Giving mobile app will be complete and your organization or fundraising campaign will appear on our platform and you can start receiving donations. If you already have a Stripe account for your email address, you will only receive the second email to connect your existing Stripe account to Giving mobile app.

Is my card or bank account information safe?

Yes. Secure payment processing is through Stripe (a secure global payment gateway). All transactions involved in the storage and processing of your card data or bank account information is done through Stripe. No payment information is stored on our mobile apps, website, or servers. All information going through our servers is protected by the highest level of security (256 bit encryption). Our platform is secure and is payment card industry (PCI) accredited.

What fees are organizations charged?

We have no contract, set up, or monthly fees. Our payment processing partner Stripe charges a processing fee of 2.9% + $0.3 per card donation and 0.8% per bank account donation (capping at $5). The Stripe processing fee is deducted from the donated amount. As an example for a card donation of $20, the organization or campaign will receive $19.12 (minus card processing fee of $0.88).

What fees are donors charged when they make a donation?

Giving Funds LLC takes a flat rate platform fee of 0.2 currency units per donation for most currencies (USD, CAD, AUD, EUR, GBP, CHF, NZD, and SGD); 1 currency unit per donation for DKK, SEK, and NOK; 2 currency units per donation for HKD; and 15 currency units per donation for JPY. Donor pays the platform fee in addition to the donated amount at checkout. As an example for a card donation of $20, donor will be charged $20.20 at checkout.

Do you offer any discounts for non-profits?

Nonprofits in the United States with a 501(c)(3) status and an EIN number may receive a discount for Stripe processing fees (discounted rate of up to 2.2% + $0.3 per donation). To apply for this discount, simply send a message to Stripe at sales+nonprofit@stripe.com with your EIN number and a request for the discount. Once your nonprofit status has been confirmed by Stripe, donations made to your organization on our platform will be processed at Stripe's nonprofit discount rate.

Who can start a fundraising campaign?

Although our core function is to support church and non profit fundraising, we also allow individuals with a genuine need or charitable project/activity to organize fundraising campaigns on our platform. We may request some additional documentation to verify the authenticity of individual fundraising campaigns.

How do I edit/update or delete a fundraising campaign?

For mobile app - go to my account and under my campaigns, click on the campaign and it will open up the campaign for editing or updating. For website - go to my campaigns under menu section and click on the campaign and you will see an edit tab under campaign photo. To delete a fundraising campaign send an email to support@givingapp.org and we will delete your fundraising campaign from the platform within one business day.

Are personal donations received through our platform tax deductible?

Donations made to personal campaigns on our platform are generally considered personal gifts and are not considered to be tax deductible. However, you should check with a tax professional to be sure.