Frequently Asked Questions

Send a money gift with love

Which countries are supported on Giving platform?

Currently only organizations or individuals with a United States bank account can register to receive donations or start a fundraising campaign on Giving platform. However, anyone from any country who has an international debit/credit card can make a donation on Giving platform. We are working to expand the number of countries that can benefit from out full range of services.

Can you raise funds for a recipient who is not using Giving platform?

Yes. You have to include their name and email address when you are creating the campaign and notify recipient that they will receive an email from Giving platform. Recipient will have to confirm their email account and set up withdrawal so that they can receive donations directly into their bank account.

How do you delete a fundraising campaign when the campaign is completed?

Send an email to support@givingapp.org and we will delete your campaign from the Platform.

Are personal donations received on Giving platform tax deductible?

Donations made to personal campaigns on our platform are generally considered personal gifts and are not considered to be tax deductible. However, you should check with a tax professional to be sure.

How do I edit or update my campaign?

For mobile app, go to my account and under my campaigns, click on campaign and it will open up campaign for editing or updating. For website go to my campaigns under menu section and click on campaign and you will see an edit tab under campaign photo.

What fees are organizations or campaigns charged for using Giving platform?

No fees. Organizations and campaigns are not charged any fees for using Giving website or mobile app to raise funds.

What fees are donors charged when they make a donation on Giving platform?

Our payment processing partner Wepay inc (a Chase company), charges a processing fee of 2.9% + $ 0.30 per donation. Giving also takes a platform fee of 20 cents ($0.20) per donation. Donor pays fees at checkout. As an example, for a $10 donation, payment at checkout will be $10.79; for a $20 donation, payment at checkout will be $21.08; and for a $50 donation, payment at checkout will be $51.95.

When and how do I set up my bank account to receive payments?

You should set up withdrawal within 30 days of receiving your first donation or funds will be returned to donors. After confirming your email address you can proceed to provide your bank account details for payment processing. However, whenever you are ready to set up withdrawal you can go back to your confirmation email and follow the link to your wepay account to provide your bank details for payment. You can also log into your wepay account with this link https://www.wepay.com/login and provide your account details (set up withdrawal).

How do I change my bank account information?

You will have to log into your wepay account https://www.wepay.com/login, enter your user name and password and go to setting to provide your new bank account information.

How do organizations track donations received on Giving platform?

Organizations can download GivingOrg, our free mobile app for tracking donations made to organizations on Giving platform. Donations received are posted immediately. Both organizations and donors also get email confirmation of donations. Donations will show in organizations bank account based on withdrawal frequency selected during withdrawal set up.

How do I request a refund if funds were wrongly sent?

Send an email to support@givingapp.org with your name, email account, and date of transaction and we will process your refund. Allow for 5-10 business days for refunds to be processed.

Is my card information safe on Giving platform?

Yes. Giving platform does not store any card information. Your card information is only transmitted to our payment partner (Wepay Inc, Chase company) who is PCI (payment card industry) level 1 accredited. Our payment partner sends us a token (securely coded version) of you card data which we save and use for recurring payments. All information going through our server is protected by the highest level of security (256 bit encryption). Our platform is also PCI accredited.